Privacy policy

Last updated 20 September 2026

CleanCRM is run by WiseParadox (“we”, “us”). This policy explains what personal information we collect through cleancrm.wiseparadox.com, why, and how to contact us about it.

The records you send us are not stored

Contact records you upload or send to the API (names, emails, phone numbers, addresses, companies) are processed in memory to produce the cleaned result and the change report, then discarded. They are not written to a database, a file or a log, and we never read them. The only thing we count is how many records each request contained. You remain responsible for those records under privacy law; we act as a processor for the seconds it takes to clean them.

What we do collect

Your account: your name, email address and password (we store only a scrambled hash, never the password itself), plus your mobile number and company if you give them.
API keys: a hash of each key and its first characters, so we can recognise it and you can tell keys apart. The full key is shown once and never stored.
Usage: how many records and requests each account sends per month, and for each request its method, path, status code, record count and duration. Not the contents.
Billing: card payments are handled by Stripe. We never see your full card details; we keep the subscription references Stripe gives us.
Web logs: our web server records IP addresses and the pages requested.

Why we collect it

to run your account, enforce your plan's monthly allowance and keep the service secure
to bill paid plans and manage free trials and cancellations
to contact you about your account, and to send occasional updates about CleanCRM and other WiseParadox tools — you can unsubscribe any time

Who we share it with

We never sell or rent personal information. Account information is shared only with providers that help us run the service — Stripe (payments), our hosting provider, Supabase (our customer database) and Brevo (email delivery) — or when the law requires it. These providers may store information on servers outside Australia. The records you send for cleaning are shared with nobody.

Cookies

A single login cookie keeps you signed in to the dashboard; logging out removes it. We don't use advertising or tracking cookies. Fonts on our own pages are loaded from Google Fonts, so Google receives your IP address when those pages load.

Access, correction and complaints

To see, correct or delete the personal information we hold about you, email admin@wiseparadox.com. If you ask us to delete your account we delete it, its keys and its usage counts, except where we must keep billing records by law. If you have a privacy complaint, email us first and we'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.